Operations Director - The resource for operations professionals
Operations Director turns complex business language into understandable plain text
so that everyone can understand the successful theories surrounding the commercial
world. The best part is that this content is free to use as your daily reference
The key to any business success relies on the ability of the organisation
to remain ahead of its competitors. The unsung heroes of many businesses are those
divisions run by an Operations Director or Manager; covering functions such as Customer
Services, Demand Planning, Commercial Administration, Warehousing and Transport.
There are key qualities and responsibilities in respect of becoming an Operations
Director or Manager, such as:-
- An Operations Director must have good organisational
skills and the ability to prioritise their workload to ensure maximum benefit for
the customers and the company.
- An Operations Director should be prepared to organise
the operations team and mobilise them to achieve a common company strategy.
Operations Director should have the ability to adapt both themselves and influence
the attitudes of their teams in order to cope with change management.
Director or Manager across the world will probably say they have one of the most
exciting roles in a business organisation. If experience is anything to go by then
every day is different. This web site is totally dedicated to “Operations Management”,
the role of the Operations Director and areas where significant business improvements
can be made. Indeed one of the key functions is to drive continuous change and to
bring benefits to the business.
The main objectives of an Operations Director are
to support functions that can deliver products and services to customers in an efficient
and cost effective manner.
“Operations Management” is crucial to deliver improved
cycle times of processes, increase reliability and cost reduction (or increased productivity
with the same resources). As with all commercially operated businesses, the aim is
to grow the profit line and return the maximum amount of benefit back to the organisations
investors. My opinion is that you must also enjoy what you are doing!!
Director Knowledge Library has been created from various articles written by myself.
They are intended to give an overview of various subjects that are deemed to be of
interest to an “operations” professional. They are there to refer to at any time,
just as a refresher!
Please feel free to copy any of the articles I have written,
all I ask is that you include the “author details” on any documents you print or
post into any web site or publication. Please email me at if you feel I can make
any improvements to this web site or to comment on the content.
Thanks for your visit.
Don’t forget to mark this site as one of your “favourites” and to tell your friends!
Nigel P Penhearow
Business theory made easy with the Operations Director Knowledge Library